Federal News Radio has this on new automation that some in the government believe will speed up the processing of FOIA requesters. The example cited in the article is a program that removes duplicate documents from FOIA requests - however, as FOIA requesters' know documents that are duplicate may not always be "duplicates" because hand written notes or variations between drafts may make documents that look like duplicates not be duplicates under FOIA law. Which is why the most important thing for FOIA processing is, and for the foreseeable future, be human beings. The way to process more documents is to 1.) hire enough humans; 2.) hire highly educated humans; and 3.) train them and continue to train them on FOIA policy and procedure. Automation is nice but it will never be the complete answer. Further, tracking requests online is nice for requesters but many of these agency sites are only sporadically updated - information that is three months old is of no value to anyone. It's also important to always remember that FOIA portals may make it easier to make requests but they do not process requests.