Today I'm going to complain about FOIA Liaisons. Not the concept, not anyone in particular, but about the fact that what is supposed to be a good idea is just one more way to make a FOIA requester crazy.
Each agency is now required to have a FOIA Liaison pursuant to Executive Order 13,392 (which I call the Executive Order meant to beat back any FOIA legislation--the legislation ultimately went through). And each agency has appointed a FOIA Liaison and you can usually find their phone number on the agency FOIA website. The liaison is supposed to be the person you can call to find out the status of your request, or in many cases, the person I call to see if the request ever made it to the FOIA Office (many FOIA Offices have forgotten the art of the timely acknowledgment).
Lately however, when placing a phone call to a FOIA liaison (between regular working hours), I find myself getting a message and am told to leave a message. Which I do. However, in many cases, I never hear back from the Liaison. This, of course defeats the purpose of the position in the first place and leaves me with the following question: "If a FOIA liaison's phone is placed in in a forest, and no one hears it ring, does it really help FOIA requesters?"
Please leave a message at the sound of the tone...
Update: An agency contacted me to correctly point out that "the FOIA Public Liaison is an official 'to whom a FOIA requester can raise concerns about the service the FOIA requester has received from the [FOIA Requester Service] Center, following an initial response from the Center staff.' The FOIA Requester Service Center is 'the first place that a FOIA requester can contact to seek information concerning the status of the person's FOIA request and appropriate information about the agency's response.' Therefore, we appreciate it if requesters would contact the FOIA Requester Service Centers first. It is not the intention of the Executive Order, nor the intention of Congress, that the FOIA Public Liaison be first person the requester contacts to determine the status of the request."
That's fair--however, I've had the same problems with FOIA Requester Service Centers (in the case that caused me to rant in the first place, it was the Service Center I actually called and am still waiting to hear from) and whether or not you incorrectly contact the Liaison first, they should still return the call (in my case, the problem is bigger than for just one request--agencies should send out acknowledgment letters so I have a tracking number to ask about, rather than make me investigate what my tracking number actually is).